Privacy Policy
Last Updated: November 28, 2025
Introduction
Dust Bunny Detectives ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, phone number, and address
- Home details (square footage, bedrooms, bathrooms)
- Pet and household information
- Service preferences and special requests
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Clickstream data
How We Use Your Information
We use the information we collect to:
- Provide and deliver our cleaning services
- Process your service requests and communicate with you
- Send you quotes, confirmations, and service reminders
- Improve our website and services
- Send marketing communications (with your consent)
- Respond to your questions and customer service requests
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted data transmission
- Regular security assessments and updates
- Limited employee access to personal information
- Background checks for all team members
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us at the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: